Shipping policy

This Shipping Policy applies to all orders placed on [www.liivshop.com] ("the Website"), operated by [Legal Business Name] ("LIIV", "we", "us").

Order processing

Orders are processed within 1–2 business days (Monday to Saturday, excluding public holidays) after the order is placed and payment or COD confirmation is received. Orders placed on Sundays or holidays are processed on the next business day.

Delivery time

Once dispatched, orders are typically delivered anywhere in India within 4–7 business days, depending on your location and courier serviceability. Remote or non-metro PIN codes may take slightly longer. Estimated timelines are indicative and not guaranteed, as final delivery depends on our courier partners.

Shipping charges

We offer free standard shipping across India on all orders. Any applicable charges, if introduced in future, will be shown clearly at checkout before payment.

Cash on Delivery (COD)

COD is available on eligible PIN codes across India. Serviceability is confirmed at checkout. We also accept UPI, debit/credit cards and net banking.

Order tracking

Once your order ships, we will send tracking details to your registered email or phone number. You can also track your order via the link provided in your confirmation message.

Delays, incorrect addresses and failed delivery

  • We are not responsible for delays caused by courier partners, weather, strikes, or events beyond our reasonable control.
  • Please ensure your delivery address and contact number are accurate. We are not liable for non-delivery due to incorrect details provided by you.
  • If a COD order is undelivered after multiple attempts or refused at the door, we reserve the right to restrict COD for future orders from that account.

Damaged or missing items

If your package arrives damaged or an item is missing, contact us within 48 hours of delivery at [support@yourdomain.com] with your order number and photos. We will work with you to resolve it promptly.

Questions? Email [support@liivshop.com] or call [+91-9840019281 (Mon–Sat, 10 AM – 6 PM IST).